Your privacy is our priority at a04

When creating an account on the a04 platform, your name, date of birth, mobile number, and preferred payment method are collected. This information is used solely for identity verification, account management, and keeping financial transactions secure. National ID information may be requested for age verification, and it is stored using fully secure encryption. Your personal data is never sold or freely transferred to third parties. Your data is not shared with any external organization except where required by applicable legal obligations.

Data such as which games you play on the platform, how long your sessions last, and which device you use to log in is collected automatically. This information helps us improve platform performance, resolve technical issues faster, and personalize your experience. IP address and device information are stored for a limited period for security monitoring purposes. This data is analyzed to detect unusual logins or suspicious activity, keeping your account secure. Usage data is never published externally in association with your identity.

Records of every transaction made via bKash, Nagad, or other authorized mobile banking channels are stored securely. This information is used to process deposits and withdrawals, resolve disputes, and prevent financial fraud. Complete payment method details are not stored on our servers — only the portion necessary for transaction identification is retained. International-standard encryption technology is used to store financial data. Retention of transaction data for a specified period is mandatory in compliance with applicable financial regulations in Bangladesh.

The a04 platform uses cookies to enhance your browsing experience, remembering your login state and saving your preferred settings. Without functional cookies, some core features of the platform may not work properly. Analytical cookies help us understand which pages or features are most popular, supporting service improvements. You can control or delete cookies at any time through your browser settings. Third-party advertising tracking cookies are not used on our platform.

You have the right to view, correct, and in certain circumstances request deletion of the information we hold about you. Even after account closure, some data may be retained for a specified period due to legal obligations. Any requests or complaints regarding your data can be submitted through our support team, and we will respond as promptly as possible. If you wish to opt out of marketing communications, you may do so at any time. We are committed to remaining transparent and responsible in protecting your privacy.

This privacy policy was last reviewed and updated in 2025 and is effective from the date of publication. This policy may be revised from time to time to reflect changes in technology, law, or our services. Users will be notified in advance of any significant changes, and a notice will be posted on the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy. If you have any questions about the privacy policy, please visit our FAQ View page.